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Service Coordinator-Tech Support (Dispatcher)

Brandon, MS

Post Date: 08/30/2017 Industry: Any Great Industry Pay Rate: $12-$14 per hour with room for growth

Technical Support company is seeking to fill permanent Service Coordinator/Tech Support (Dispatcher). 

  • Point of contact with customers for all service request 
  • Provide exceptional customer service
  • Provide incident discovery with customers to determine urgency and organizational impact
  • Document all activity
  • Assign incidents to the appropriate NOC Technician

 

  • Basic computer and operating system knowledge
  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent listening and communications skills, both verbal and written
  • Strong customer relationship skills
  • Organized, detail oriented and self-motivated
  • Ability to effectively communicate through e-mail
  • Basic problem solving abilities
  • Willingness to develop professionally
  • Ability to work with little supervision and manage a team
  • Type 30+ words per minute
  • 1 + years of Customer Service experience 
  • Must have a knack for technology 

 

 

Company pays 100% of employees heath insurance

Kelly Sellers


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