System Administrator II
Systems Administrator II is the career level where incumbents provide support to Agency end-users by answering questions regarding hardware and software problems and identifying and resolving problems of a basic procedural nature. Incumbents at this level are also developing an understanding of local area networks through on-going maintenance and monitoring of the network environment and maintaining user accounts, security, and electronic mail. The majority of their time is spent working on usual or re-occurring requests for service and problem resolution. Incumbents at this level are typically proficient in a variety of standard software applications, computer hardware trouble-shooting, and basic communication software.
- Installs new or enhanced applications and/or hardware and assists in LAN installation.
- Orders, installs, and upgrades hardware and software.
- Troubleshoots routine user operating problems and coordinates the resolution of more complex issues with senior technical staff.
- Maintains user accounts and electronic mail.
Knowledge of Microsoft Windows 7 and 10, Office 2010/2013/2016, Active Directory, Mac OS, TCP/IP, Windows Server 2008/2012, MalWare, Spyware, Virus protection software (Trend micro), CompTIA A+ certification.