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IT Support Tech

Pearl, MS

Posted: 07/01/2019 Industry: Any Great Industry Pay Rate: $18 per hour

Job duties:

  • Monitor and Answer Helpdesk calls and enter info into some ticket or eMail / Make a note of call

o   Reset and assist with passwords issues

o   Enter other requests in ServiceNow or Footprints ticket

  • Basic hardware setup

o   Help with Imaging and upgrading computers

o   Basic initial prep for new computers (install the required corporate SOX compliant image)

o   Basic setup of mobile devices

  • Basic help with Printer setup etc.
  • Clerical Help

o   Asset Tracking – help with Inventory by entering assets into tracking system when received or shipped

o   Keeping ActiveDirectory up to date with Employee information

  • Monitor digital signage TVs
  • Help with other support task as needed and time permits

 

  • Good Communications Skills - Answering phones / Gather information / Opening a ticket
  • Basic computer hardware and software knowledge and aptitude for learning new skills
  • 40 Hours a week

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