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Technical Support Representative

Jackson, MS 39211

Post Date: 03/06/2018 Industry: Any Great Industry Pay Rate: $14.00

Technical Support Rep needed to fill a seasonal position with the potential to go permanent with a technical company located in Ridgeland, MS. 

  • Troubleshoot and resolve technical issues over the phone
  •  Responsible for providing and maintaining outstanding customer service and satisfaction
  • Assists user to resolve computer-related problems, such as inoperative hardware
  • Assist customers with software and devices
  • Communicate with customers, coworkers, and other departments to facilitate the resolution of customer issues and associated electronic workflow and paperwork that require special handling


  • Prefer experience from inbound business to consumer call center.
  • Must be able to type a minimum of 35 wpm.
  • Exceptional customer service and interpersonal phone etiquette skills.
  • Strong computer application skills
  • Strong oral/written communications skills
  • Must be decisive, results oriented
  • Demonstrate ability as a creative thinker and problem resolution skills
  • Ability to articulate complex issues in an easy to understand manner
  • Motivated to be a consistent high performer
  • You must be able to maintain a positive attendance record
  • Most comfortable working in a fast paced, high volume, changing contact center
  • A good listener who shows empathy and strives to make the customer experience positive
  • Comfortable solving problems independently that are in the customer’s best interest
  • Receptive to coaching and feedback to help enhance performance to meet goals
  • Passionate about learning and strive to gain new knowledge about product and service changes
  • A team player and you like a team dynamic and sharing best practices


Kelly Sellers

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