Nonprofit organization in Madison, MS is looking for a competent and professional Administrative Assistant/Receptionist to work full-time (8:00 a.m. to 5:00 p.m.; Monday through Friday). This position requires exceptional customer service skills, organizational ability, and multi-tasking. 

Responsibilities and Duties 

• Welcome all visitors with a friendly and courteous greeting, directing them to the appropriate person or area promptly. Making them sing in.
• Answer incoming calls promptly, accurately directing calls to the relevant department or individual, and taking detailed messages when necessary.
• Maintain a clean and organized reception area.
• Manage incoming mail and deliveries, distributing items as needed.
• Update and maintain office directories and contact lists.
• Coordinate office supplies and place orders when necessary.
• Communicate clearly and concisely with clients, colleagues, and visitors, both verbally and in writing.
• Ensure that the office is well-maintained, clean, organized, and
• Keep meeting rooms clean and organize after every meeting.
• Assist with other duties as
• Protect sensitive company and client information by always maintaining confidentiality.
• Address minor issues independently and escalate more complex problems to the appropriate supervisor when necessary.
• Arrive on time for your scheduled shifts and adhere to company attendance policies.
• Collaborate effectively with other team members to support the overall smooth operation of the office.
• Prioritize excellent customer service, ensuring all visitors and callers feel valued and attended to.

Qualification

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• High school degree: bachelor’s degree preferred; additional certification in Office Management is a plus
• Proficiency in Microsoft Office Suite (PowerPoint, Excel)
• Hands-on experience with office equipment (e.g., printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Exceptional customer service skills
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Pleasant and welcoming phone voice
• Flexibility and commitment to excellence