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The Billing (AR) Specialist is responsible for generating invoices and credit memos for customers as well as reviewing and handling errors related to invoicing. This role supports operational efficiency by maintaining precise accounting records, resolving discrepancies, and providing exceptional service to customers and internal departments.

· Generate accurate and timely customer invoices and credit memos, ensuring compliance with company policies and customer agreements.

· Review, troubleshoot, and resolve billing errors and issues for specific terminals, including entering and maintaining special pricing adjustments.

· Assist with the maintenance of customer master data, ensuring all billing- related information is accurate and up to date.

· Support general billing department functions, including account reconciliations and financial accuracy checks.

· Process freight invoices related to shipments to customers.

· Collaborate with customers and internal departments to investigate and resolve invoice discrepancies and billing concerns.

· Work closely with Accounting and Credit teams to research, identify, and resolve misapplied or un-applied payments, ensuring proper allocation of funds.

· Contribute to ongoing process improvements and provide support across billing operations as needed

• 2+ years of Accounts Receivable, Billing, or related accounting/administrative experience preferred

• Strong problem-solving and critical-thinking skills with the ability to identify discrepancies and take corrective action

• Working knowledge of Microsoft Office products – Word, Excel, and Outlook

• Ability to work independently while maintaining accuracy and attention to detail in a fast-paced environment

• Strong communication and customer-service skills for interacting with vendors and internal departments