The Claims Administrator reports to the Claims Department Manager in the MWG-Administrators TPA Division. The position is a non-exempt, hourly role.

GENERAL JOB DUTIES AND RESPONSIBILITIES:
The Claims Administrator will have a complete understanding of insurance claims and coverage. This person will
communicate with all TPA Departments, Accounting, and auditors, as well as possibly interacting with groups, claimants,
outside carriers, and agents. To perform the job successfully, the employee must be able to perform each essential duty
satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Performs all check related functions (Runs, refunds, voids).
•  Sends EOB and check files to third party for payment.
• Reports Check Run Totals to Accounting.
• Maintains monthly record of claims paid for account and auditing purposes.
• Processes claims paid reports to the TPA, Marketing, Eligibility, Accounting, and Auditors as requested.
• Ensures new group benefits are set up correctly and sets benefits in CHS.
•  Ensures group renewals are set up correctly and updates benefits in CHS.
• Compiles data for month-end and annual financial and compliance reporting.
•  Reviews returned checks and enters address corrections into the administrative system(s).
•  Handles ECHO voids/reissue of payments and ECHO updates.
•  Utilizes MWG-Administrators Policy Administration System and Claims Management Software to verify eligibility.
•  Inputs data into MWG-Administrators Claims Management Software.
•  Performs other duties as assigned by the Department Manager.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School Diploma or GED is required; Associates or bachelor’s degree is preferred.
• Must have previous experience with data reporting and utilization of spreadsheets.
• Insurance administration or insurance support experience is preferred.
• Must have general computer skills and be knowledgeable in MS Outlook, Windows, Excel, and Word.
• Must have basic data entry skills and above average mathematical skills.
• Must be able to learn and be proficient with the software used in the TPA Departments.
• Must possess strong time management, organizational, problem solving, and customer service skills.
• Must work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to detail.

WORKING ENVIRONMENT:

•  Must be able to perform in a very high paced environment while multi-tasking or handling interruptions.
•  Must have the ability to work independently while practicing effective time management skills.
•  Must be able to prioritize projects, work multiple projects simultaneously, and meet project deadlines in
  an organized manner.
•  Must possess excellent problem-solving skills and have keen attention to details.
•  Strong written and verbal communication, interpersonal, and relationship building skills are required.
•  Must be able to handle stressful situations appropriately.
•  Must maintain confidentiality and privacy in every aspect of the job.