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Help Desk Technician (Onsite Only)

Ridgeland, MS 39157

Posted: 09/19/2025 Industry: IT Pay Rate: $18-$20 per hour

Job Description

Key Responsibilities:

  • Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
  • Communicate effectively and professionally with users at all technical levels.
  • Utilize help desk ticketing systems to document and track issues.
  • Provide in-person support to end users at our facility.
  • Troubleshoot and resolve issues as a Windows power user.
  • Run Windows updates and execute PowerShell scripts as needed.
  • Troubleshoot and resolve printer problems.
  • (Preferred) Assist with Azure-related help desk tasks as needed.

 

Job Requirements

Qualifications:

  • Strong proficiency with Windows operating systems.
  • Excellent communication and interpersonal skills.
  • Experience running Windows updates and PowerShell scripts.
  • Demonstrated expertise in printer troubleshooting.
  • Previous help desk or technical support experience a plus.
  • This position is onsite only; no remote work available.

Meet Your Recruiter

Kelly Webb Collum
Executive Director of Operations

Kelly Collum is the Executive Director of Operations at Staffers, Inc., bringing more than 32 years of staffing industry experience and deep institutional knowledge to the organization. She joined Staffers in January 2000 and has progressed through roles including Junior Recruiter, Account Manager, Senior Recruiter, and executive leadership.
 
Her career reflects hands-on expertise across every stage of staffing operations, including full-cycle recruiting, oversight of more than 1,000 client accounts, recruiter performance management, and consistent service delivery across commercial and program-based engagements. Kelly is widely respected for her ability to balance operational discipline with a genuine commitment to people.
 
As Executive Director of Operations, Kelly plays a central role in aligning recruiting execution, client service, and internal processes to support sustainable growth and high-quality outcomes for both clients and candidates.
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About Ridgeland, MS

Explore exciting job opportunities around Ridgeland, Mississippi! Nestled in the heart of the Magnolia State, Ridgeland boasts a perfect blend of Southern charm and vibrant growth potential. With its proximity to the picturesque Natchez Trace Parkway, the eclectic Fondren district in nearby Jackson, and delicious Southern cuisine like fried catfish and sweet tea, Ridgeland offers a unique lifestyle for job seekers. From the Mississippi Craft Center showcasing local artisans to the Renaissance at Colony Park for upscale shopping, this area is bursting with opportunities for personal and professional growth. Don't miss the chance to be a part of this enchanting community; start your job search today!