As the first point of contact for our patients, the Front Desk Receptionist plays a vital role in creating a positive experience. This role involves managing the front office, answering phones, scheduling appointments, handling patient check-in and check-out, and assisting with administrative tasks. The ideal candidate is professional, personable, detail-oriented, and able to multitask in a fast-paced environment.
Key Responsibilities:
- Greet patients warmly and professionally as they arrive
- Answer multi-line phones and respond to inquiries
- Schedule and confirm patient appointments
- Check patients in and out, verifying insurance and collecting co-pays
- Maintain accurate patient records in our electronic health system
- Handle administrative duties such as filing, scanning, and faxing
- Communicate effectively with clinical staff to ensure smooth patient flow
- Ensure the waiting area/patient rooms are clean, organized, and welcoming
Qualifications:
- High school diploma or equivalent
- Previous experience in a medical office (preferably in podiatry or a specialty practice) is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Familiarity with medical terminology and insurance verification preferred
- Proficiency in Microsoft Office and electronic medical records (EMR) systems
