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Store Support Specialist

Jackson, MS 39211

Posted: 02/15/2023 Industry: Any Great Industry Pay Rate: $15.00 per hour

Job Description

To ensure the efficient, courteous, and effective operation of the Store by maintaining all responsibilities related to shipping and fulfillment.

  • Provide high quality customer service by package tracking, general information requests, and walk-in customers, to include but not limited to, phone calls, emails, and organizational ticket system (Zendesk).
  • Provide daily maintenance of department and organizational needs and assist with special projects as assigned.
  • Assist with membership packet fulfillment process to include, but not limited to processing the membership packets for bulk mail shipment via the United States Postal Service guidelines and delivery of the membership packets to the USPS Downtown Jackson, Mississippi, location.
  • Assist with shipping and fulfillment.
  • Assist with inventory
  • Assist with inventory
  • Support implementation of the strategic

Job Requirements

  • High school diploma or GED required. Associate degree
  • Two years of related customer service and sales experience
  • Two years of related inventory control experience
  • Professional verbal communication, organizational, and interpersonal
  • Proficiency in Microsoft Word and Excel with the ability to learn new software programs
  • Excellent time management and multi-tasking skills and attention to detail.
  • Must be self-motivated and willing to assume responsibility for duties without constant
  • Examine data to grasp issues, draw conclusions, and solve problems.
  • Clearly conveys and receives information and ideas.

Additional Information

This work environment is an office-like setting with moderate noise. 

  • Physical Exertion: The incumbent may frequently be required to lift approximately 30 pounds and/or occasionally up to 75 pounds. 
  • Vision: The incumbent must possess close, midrange, distance and peripheral vision; as well as the ability to identify colors, judge distances and adjust focus. 
  • Speaking/Hearing:  The incumbent must be able to give and receive information through speaking and listening. 
  • Motor Coordination:  The incumbent in this position is frequently required to:  use their hands and reach with their hands and arms.  The incumbent is occasionally required to: stand, walk, and stoop, kneel, crouch or bend. 

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