Job Summary

The Shipping and Receiving Clerk is responsible for accurately and efficiently handling all incoming and outgoing shipments in a fast-paced warehouse environment. This role plays a key part in maintaining inventory accuracy, meeting shipping deadlines, and supporting daily warehouse operations in a high-volume facility.

Key Responsibilities

• Receive, inspect, and verify incoming shipments against bills of lading, purchase orders, and packing slips

• Accurately unload, sort, and stage materials and products

• Prepare outgoing shipments, including picking, packing, labeling, and palletizing orders

• Generate and process shipping and receiving documentation

• Maintain accurate inventory records using warehouse management systems (WMS) or manual logs

• Communicate discrepancies, damages, or shortages to supervisors promptly

• Operate warehouse equipment such as pallet jacks or forklifts (if certified)

• Maintain a clean, organized, and safe work area

• Assist with cycle counts and physical inventory as required

• Follow all safety procedures and company policies

 Job Overview:

Service Assistant for this role would help check in all returns and duties responsible with returns. Assess and repair units sent in for warranty and non-warranty repairs. Return stock back to the warehouse when deemed sellable as new. Check-in and catalog all show returns. Transition into answering phone calls from customers, service techs, dealers, and Rep groups about technical issues, part questions, and general questions they may have. When workloads dictate, help out in production or shipping.

Responsibilities and Duties:

· Check-in returns

· Assess returns and make them sellable as new

· Assess units sent in for warranty repair

· Answer phone calls

· Keep track of all phone calls in a phone log

· Check-in and catalog all show returns

· Check-in and catalog any unit 

· May need to help out in other departments as workloads dictate

· Being familiar with the following is a plus

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• CSI 10.0

· Other duties as assigned